Complaints

Complaints

CAC Coral Limited, guided by the relevant legislation, regulatory framework and market best practice, has established a complaints management policy and Complaints Resolution Committee aimed at prompt and fair complaints resolution.

If you wish to file a complaint, you may fill in the Complaint Form here. Alternatively, you may write to us providing all the details included in the form. You may send your complaint either by:

We will acknowledge in writing receipt of your complaint within 5 days from the date of receipt. We will aim to investigate and respond to your complaint within 15 days and in any event no later than 2 months. In case where your complaint requires more time to investigate, we will keep you updated on when you should expect a final response. This cannot in any event exceed 3 months from the date of receipt of the complaint.

If you are not satisfied with our response to your complaint or if you did not receive an answer within 3 months you may want to check with the office of the Financial Ombudsman in case you are eligible to file a complaint with them. The Financial Ombudsman is an independent service for settling disputes between financial entities and their clients.

The Financial Ombudsman website can be accessed via: http://www.financialombudsman.gov.cy   

It is important to contact the Financial Ombudsman within four months of receiving a final response from us otherwise the Financial Ombudsman may not be able to deal with your complaint.

Finally, please note that you are deemed to have provided your consent to us for processing your respective personal information that you shall provide as part of your complaint. Our data protection notification may be accessed here. You are also reminded of your right to withdraw such consent by writing to dpo@caccoral.com.cy to this effect, without however affecting the lawfulness of data processing carried out by us prior to such withdrawal.